Terms & Conditions

Albany Segway tours reserves the right to add, withdraw, substitute and/or vary advertised routes, prices and departure times for tours, adventures, (Activities) and Gift Certificates, without notice. However, reasonable effort will be made to maintain the advertised product.

SEGWAY TOUR BOOKING ARRIVAL / CHECK-IN:

Arrival and check-in for a tour is required 15 minutes prior to the agreed commencement time.. If this does not occur, Albany Segway tours may, at its discretion refuse participation of the tour or experience, without refund.

CANCELLATION POLICY:

Guided tour bookings:

Cancellations received more than 7 days prior to the tour date will receive a full refund

Cancellations received between 3 & 7 days prior to the tour date will incur a cancellation fee of 50% of the full tour cost

Cancellations received within 3 days prior to the tour date will incur a full cost of tour cancellation fee

Failure to arrive for the scheduled Guided Tour will incur a full cost of tour cancellation fee. A refund will not be given for any part of a Guided Tour after the participant has commenced the training section. A refund will be granted only when it is deemed by the instructor that the participant is incapable of riding a Segway Personal Transporter (PT).

POOR WEATHER CONDITIONS:

Inclement weather will not normally prevent the tour to be cancelled therefore we do encourage participants to wear weather appropriate dress and shoes.

Segway Guided Tours will not proceed should Albany Segway Tours decide in its absolute discretion, whether for safety reasons or otherwise, to cancel these activities.

Should any tour or experience session not proceed, participants will be rescheduled at their convenience, be issued with a refund voucher, in the case of purchases bought through a third party reselling Segway Tours or be reimbursed the price paid for the activity, but otherwise shall have no claim whatsoever (including no claim for travel expenses or any other out-of-pocket expenses) relating to the cancellation of an Tour.
Segway Guided Tours Gift Certificates are not refundable.

RIDER REQUIREMENTS:

Participants must weigh between 40 and 120KG as recommended by the manufacturer of the Segway PT, Segway Inc. Minimum participant age for a Segway PT Guided Tour is 12 years old and providing weight requirement is satisfied. It is the responsibility of the purchaser to ensure they have read and understood the age and weight restrictions for each of the ride types.

Also:

RIDE AGREEMENT:

All participants will be required to sign a Tour Participation and Disclaimer Form. The form includes but is not limited to the statements that the participant has read and understood their obligations and participates at their own risk. All participants under the age of 18 MUST be accompanied by a parent or guardian and the parent or guardian must sign the forms.

ENTRY FEES:

The price of any given Segway Tour , unless expressly advised, does not include any fees or expenses of travel to or from a location or venue and entrance fees to that location or venue.

PERSONAL ITEMS:

Albany Segway Tours excludes all responsibility for damage or loss of personal items whilst storing property at the site of the Segway Tour or carrying the property on the person or Segway PT during the Segway Tour

RIGHT OF REFUSAL:

Albany Segway Tours reserve the right to prohibit any participant, prior to commencement, during training or during the activity, from participating in any of our Segway Tours , if they fail to meet the Rider Requirements or do not maintain, at the tour guideā€™s discretion, acceptable behaviour, as specified in these terms and conditions. In such cases, no refunds or alternative dates will be given